TheG | Customer Support, exchanges, returns, shipping and delivery – THEG CLOTHING
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SUPPORT

RETURNS

All claims must be claimed within 14 days of receipt of the shipment. Goods must be returned in their original packaging. We get the claim without any further requests and forms. When we make a claim during Christmas holidays, we offer a replacement in the form of a gift voucher for the amount of the order for 14 days from the delivery. This type of claim applies only when ordering during Christmas holidays. 

WITHDRAWAL FORM THE CONTRACT
The consumer has the right (except for some exceptions) to withdraw from the contract within 14 days of receipt of goods ordered via the Internet. The consumer must be notified of this in advance, including a model withdrawal form. The sample form can be downloaded HERE.

Act no. 102/2014 Z.z. Consumer Protection Act when selling goods or providing services under a distance or off-premises contract of the seller and amending and amending certain laws:

The consumer can not withdraw from the contract (until 14 days) if he is subject to:
C.) The sale of goods made in accordance with the specific requirements of the consumer, manufactured goods or goods specifically intended for one consumer

For more help please contact: customersupport@thegclothing.com or DOWNLOAD full version of terms and conditions.

If you are not 100% sure of buying a cardigan or another product and the exact delivery date, please contact us at info@thegclothing.com and we will be happy to answer your questions. There may be a situation where we do not have material to produce cardigans, but every 2 weeks we have material, so we believe that even if you book for your piece you will wait. Even though the cardigan is available and you happen to wait for a cardigan longer than a week, that's because we really want to meet everyone and we want the cardigan to be delivered to each of you.

WHEEL OF DISCOUNTS

If the products are in sale, the dialed wheel discount isn't applicable. CLICK HERE to find out more about our discount round.

WARRANTY

Each product is subject to a 2 year warranty from Act No. 40/1964 Coll. Slovak Republic. In rare cases, such as (Black Friday, Cyber Monday or Boxing Day) there may be a situation where we provide a lifetime guarantee on material handling (squeeze-out) (not loss of color, possible eye caused by washing, malfunctions, poor washing temperature etc.) We are informing you about the lifetime guarantee by email or advertising campaigns.

RETURNS

Returns must be sent back within 14 days and then we charge all shipping costs. Goods can be returned without any further form or request.

CHRISTMAS RETURNS

We allow gift returns for exchanges / store credit after the usual 14 day refunds, this applies to Christmas purchases.

SHIPPING&DELIVERY

We ship worldwide. We use DHL Express only. The Price of transport varies depending on the tariff zone you are entering. In the EU is delivery 1 to 3 days. Rest of world is delivery 2 - 4 days.

  • FREE EU DHL EXPRESS - on orders above the value of 99€.

  • FREE US/CANADA AND REST OF WORLD DHL EXPRESS  - on orders above the value of 175$.

    *For a complete list of countries with fees and delivery time click HERE.

        Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder.