All claims must be claimed within 14 days of receipt of the shipment. Goods must be returned in their original packaging. We get the claim without any further requests and forms. When we make a claim during Christmas holidays, we offer a replacement in the form of a gift voucher for the amount of the order for 14 days from the delivery. This type of claim applies only when ordering during Christmas holidays. 

The consumer has the right (except for some exceptions) to withdraw from the contract within 14 days of receipt of goods ordered via the Internet. The consumer must be notified of this in advance, including a model withdrawal form. The sample form can be downloaded HERE.

Act no. 102/2014 Z.z. Consumer Protection Act when selling goods or providing services under a distance or off-premises contract of the seller and amending and amending certain laws:

The consumer can not withdraw from the contract (until 14 days) if he is subject to:
C.) The sale of goods made in accordance with the specific requirements of the consumer, manufactured goods or goods specifically intended for one consumer


Each product is subject to a 2 year warranty from Act No. 40/1964 Coll. Slovak Republic. In rare cases, such as (Black Friday, Cyber Monday or Boxing Day) there may be a situation where we provide a lifetime guarantee on material handling (squeeze-out) (not loss of color, possible eye caused by washing, malfunctions, poor washing temperature etc.) We are informing you about the lifetime guarantee by email or advertising campaigns.