FAQs | Help Center

We deliver to over 220+ countries worldwide. For a full list of countries click on the link below.

COUNTRIES LIST

For shipping rates and estimated arrival times please navigate to the Shipping information page using the button below. 

For orders placed online we do provide the option to ship to an address different to the billing address. If you have made a mistake with your shipping details please contact our Customer Services at mail: customersupport@thegclothing.com

For shipping rates and estimated arrival times please navigate to the Shipping information page using the button below.  

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.

For worldwide orders shipped by DHL Express visit:

DHL Experss tracking

For SR and CR orders shipped by DHL Parcel visit:

GLS Parcel tracking

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our Customer Service team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible. Send mail at: customersupport@thegclothing.com

All returns should be shipped to:

TheG Clothing

ATTN: RETURNS

Oravska 49,

94901, Nitra

SVK, Slovakia 

For our returns policy click on LINK or send mail at: customersupport@thegclothing.com

We aim to process returns within 2 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.

We take payments in the following currencies depending on your shipping destination:

• £GBP
• $USD
• €EURO
• $AUS
• $CA
• RON
• INR
• PLN
• CZK
• HRK
• HUF

You can use any of the cards listed below to pay for your order:

• MasterCard
• Visa
• PayPal
• Maestro
• Cash on delivery
• Transfer to our bank account

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.

We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions. For all sizing dimensions click HERE.

We do our best to re-stock popular items however, due to the limited edition, handmade and made-to-order nature of some of the products we stock, this is not always possible.

Occasionally a new delivery or return may arrive to us and not be added to online stock immediately. If a size is not shown on a new item, please contact our Customer Services team.

Yes, contact our Customer Services team and they will try to provide you with all the information you require.

Yes, we are licensed stockists for all of our products. They are 100% authentic.

If your order has not arrived when you were expecting it then please check the following:

• Check you have received a dispatch confirmation email from us.
• Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
• Sign in and check your account on the TheG website. Is your delivery address correct? Are your contact details up to date?
• Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
• Check no one else residing at your address has taken receipt of your parcel.

If you still can't locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.

All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible.

If you have already received your goods then we are happy to cancel or make changes in accordance with the SVK Distance Selling Regulations, and our Returns Policy.

If there is an issue with your order when you receive it please contact out Customer Service Team who as soon as possible. We will do our best to resolve this issue as quickly as we can.

You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Our Customer Service Team are available at the following times:

Monday - Sunday: 07:00AM-21:00 PM (GMT) 

You can contact our Customer Service Team at mail: customersupport@thegclothing.com

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If you continue to have difficulties unsubscribing, or continue to receive our promotional campaigns, please get in touch at office@thegclothing.com