For orders placed online we do provide the option to ship to an address different to the billing address. If you have made a mistake with your shipping details please contact our Customer Services at mail: customersupport@thegclothing.com
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our Customer Service team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible. Send mail at: customersupport@thegclothing.com
We aim to process returns within 2 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.
We aim to process returns within 2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 days upon receipt of the item.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions. For all sizing dimensions click HERE.
We do our best to re-stock popular items however, due to the limited edition, handmade and made-to-order nature of some of the products we stock, this is not always possible.
Occasionally a new delivery or return may arrive to us and not be added to online stock immediately. If a size is not shown on a new item, please contact our Customer Services team.
If your order has not arrived when you were expecting it then please check the following:
Check you have received a dispatch confirmation email from us.
Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
Sign in and check your account on the TheG website. Is your delivery address correct? Are your contact details up to date?
Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
Check no one else residing at your address has taken receipt of your parcel.
If you still can't locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.
All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.
If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible.
If you have already received your goods then we are happy to cancel or make changes in accordance with the SVK Distance Selling Regulations, and our Returns Policy.
If there is an issue with your order when you receive it please contact out Customer Service Team who as soon as possible. We will do our best to resolve this issue as quickly as we can.
