Returns & Exchanges
At TheG Clothing, customer satisfaction is our highest priority.
Our items are always made with the highest quality materials, with care and attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us at customersupport@thegclothing.com for an exchange within 14 days of the date of receipt, provided:
The item is unworn and in its original packing.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as DHL, UPS or other. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.
In any case, we kindly ask that you send us the tracking number and pre-alert of your return for exchange.
All sale items are final sale.
In case of custom products orders, the complaint isn't applicable!
Only merchandise received by us can be processed for exchange.
All returns should be shipped to:
TheG Clothing - Matej Jurika
ATTN: RETURNS
Oravska 49, 94901, Nitra
SVK, Slovakia
PLEASE SIGNATURE CONFIRMATION REQUIRED.
If you are exchanging an item due to an error made by TheG or a defect, we will pay the shipping cost to send a replacement item to you. Otherwise, return shipping is at the expense of the customer.
TheG does not issue refunds for goods sold, as many items are made to order, so we kindly ask that you choose carefully. We are, however, happy to exchange items.
If you have any further questions on our return or exchange policy and processed, please get back to us at customersupport@thegclothing.com